Men & Women's Laser Hair Removal FAQs
Does the laser hair removal treatment hurt
The treatments are tolerated by most and can be described as being like the snapping of an elastic band.
How long will the treatment last?
Depending on the size of the area to be treated, the treatment could last anywhere from five minutes, or up to an hour.
How will my skin look after treatment?
The skin of the treated area can have some redness, and the hair follicles may look like goose bumps up to an hour or two after treatment.
How many laser hair removal treatments will I need?
We always recommend a minimum of 6 IPL hair removal treatments but age plays a factor in your treatment plan. Top-ups to keep any new growth at bay will also be required in future..
Additional factors such as stress levels, some medications and different hormone levels can result in some hair regrowth resulting in top-ups being needed to keep any new hair growth under control.
What results can I expect after each laser hair removal treatment
After your first laser hair removal treatment, you should enjoy a significant reduction of hair.
However, it can take 10 to 14 days for all of the treated hairs to reach the surface and fall out. Follow up treatments are every 4-6 weeks and with each treatment, the hair in the active growing phase will be targeted.
Why doesn't laser hair removal work on grey, blond, or red hair?
The laser energy attacks the pigment in the hair, and these colours either have little or no pigment.
We would recommend that if you have these hair colours Electrolysis is the best alternative solution.
Why must clients not wax or use other forms of hair removal prior to treatment with the Laser?
The hair root has to be present for laser hair removal to work, so if it has been removed by waxing, tweezing, or hair removal creams, there will be nothing for the laser to interact with.
Shaving is okay and can be done a few hours before your treatment.
Why must the treatment area be shaved before treatment?
● The light will target the melanin in the hair.
● Shaving allows the treatment to be closer to the hair root.
● Surface hair increases the risk of a burning and discomfort from the treatment.
Why must tanning be avoided before and after treatment?
● Your skin produces melanin as a response to being in the sun.
● The light in the machine works by targeting the melanin in the hair; it will also target any melanin in the skin and could result in burning your skin.
● Sunbathing afterwards will increase the risk that you will experience hyperpigmentation.
These risks can be managed by using a high factor sun block before and after your treatments.
Sun exposure, sun beds and tanning to be avoided 30 days pre and post treatment.
What’s the difference between laser and Intense Pulsed Light (IPL)?
Both laser and IPL use light to heat the hair follicle and prevent regrowth. However, the technology used to deliver the light is different, the key difference being the kind of light itself.
Lasers produce a specific type of light consisting of one wavelength or colour of light, all going in one direction which creates a single beam like a pen torch. IPL devices produce a wide range of wavelengths of light to produce a single white flash like a full torch.
For the purposes of hair removal, both laser light and IPL light work by the same mechanism:
● The light (laser or IPL) enters the skin and is absorbed by the melanin (pigment) in the hair shaft.
● The absorption of light causes the hair shaft and follicle to heat up.
● If the correct amount of light energy is used, the hair follicle cells are heated up to a critical temperature that results in an interruption of the hair growth cycle.
● Depending on a number of factors, the effect can be permanent or temporary, i.e., stress, medication & hormones etc.
What are the advantages of IPL hair removal?
It is a lot quicker and less painful than other hair removal treatments such as electrolysis. Because of this, large areas such as your back, legs, or arms can be treated in a much shorter period of time.
Thread Vein FAQs
How does Ellipse laser treatment for thread veins work?
The unique Ellipse system carefully filters this light in two ways to ensure that only light with the correct characteristics (wavelengths) is allowed to reach your skin.
Blood contains haemoglobin that absorbs the light and converts it into heat. This heat destroys the protein in the wall of the thread vein. As a result the veins will gradually, and safely, disappear after treatment.
To ensure optimal light transmission to the blood vessel, a thin layer of gel is applied to your skin before treatment.
Which thread veins can be treated?
Thread veins on all parts of your body can be treated. The most common treatments are for superficial veins in the facial, chest or leg areas. Ellipse has pre-programmed settings for different skin colours that deliver the correct energy output for your complexion.
How long does an Ellipse laser treatment for thread veins take?
The treatment time depends on the area to be covered and the number of distinct vessels to be treated. A single session typically lasts 20 minutes to 1 hour depending on the amount of veins in your treatment..
Does it hurt?
Tolerance of pain is very individual from person to person. No anaesthetics are required, and most people describe the sensation as slightly sharp on the skin, followed by a warm sensation lasting several minutes.
You may find it comforting to cool the skin after treatment.
Do I need to take special precautions before and after treatment?
The light used is completely safe, visible light. The unique Ellipse Dual Mode Filtering system removes unwanted wavelengths. Since tanning takes place by accumulation of pigment
(melanin) in the skin, it is, however, important
Before
- No tanning (sun, solarium or self-tanning cream) for 60 days before the treatment period, otherwise your tanned skin will absorb more light, which makes treatment less effective.
After
- You may benefit from using a soothing cream for a few days after treatment.
- Limit sun exposure and use a sunscreen (SPF 30) for 60 days or more following treatment.
⚠️ Contraindications (When to Avoid or Postpone)
- Pregnancy: IPL treatments are not performed during pregnancy.
- Active Skin Conditions: Including infections, eczema, psoriasis, dermatitis, or open wounds in the treatment area.
- Active Cold Sores or Herpes Simplex: Treatment should be postponed until fully healed.
- Recent Sun Exposure or Tanning: Including sunbeds, fake tan, or significant sun exposure within the last 30 to 60 days.
- Photosensitising Medications: Certain medications that increase sensitivity to light.
- Recent Chemical Peels or Laser Treatments: Treatment should be delayed for at least 2 to 4 weeks.
- History of Keloid Scarring: Increased risk of abnormal scarring.
- Metal Implants in the Treatment Area: IPL should not be used directly over metal.
- Recent Surgery: In the area being treated.
A full consultation and patch test will always be carried out to ensure the treatment is safe and suitable for your skin.
Microneedling FAQs
Is Derma FNS® painful?
A topical numbing cream is applied prior to treatment. Most clients describe the sensation as mild and very manageable.
How many treatments will I need?
A course of 3–6 treatments are typically recommended, depending on skin concerns and goals.
Is there downtime?
Downtime is minimal. Most clients return to normal activities within 24–48 hours.
Is Derma FNS® safe?
Yes, when performed by a trained professional, it is a safe and clinically used treatment suitable for most skin types.
Can it be combined with other treatments?
Yes, Derma FNS® can be combined with other aesthetic treatments or skincare plans for enhanced results.
⚠️ Contraindications (When to Avoid or Postpone)
What Should I Stop Before Microneedling?
7 days before treatment:
- Retinol, retinoids or vitamin A products
- Exfoliating acids (AHA, BHA, glycolic, salicylic)
- Physical scrubs or exfoliants
5–7 days before treatment:
- Chemical peels
- Enzyme treatments
- Microdermabrasion
2–4 weeks before treatment (if applicable):
- Laser treatments
- IPL treatments
- Skin resurfacing procedures
Before treatment, please inform your practitioner if you are using:
- Prescription skincare
- Acne medications
- Antibiotics
- Or have active skin conditions
Derma FNS® microneedling should be avoided or postponed if you have:
- Active skin infections, open wounds or broken skin
- Active acne, cold sores or herpes simplex in the treatment area
- Eczema, psoriasis or dermatitis in the area being treated
- Recent sunburn or severely sensitised skin
- Skin cancer or suspicious lesions
- Pregnancy (unless advised otherwise by a medical professional)
- Use of isotretinoin (Roaccutane) within the past 6–12 months
- Blood clotting disorders or use of anticoagulant medication (unless medically approved)
A full consultation will always be carried out prior to treatment to ensure Derma FNS® microneedling is safe and suitable for you.
Chemical Peels FAQs
What is a medical-grade chemical peel?
A medical-grade chemical peel is a controlled application of chemical exfoliating agents (such as AHA, BHA, TCA, retinoic or combination acids) designed to improve skin texture, tone, acne, pigmentation, and signs of aging by removing damaged outer layers of skin.
What skin concerns can chemical peels treat?
Chemical peels can help improve:
- Acne and acne scars
- Hyperpigmentation and melasma
- Fine lines and wrinkles
- Uneven skin tone and texture
- Sun damage
- Enlarged pores
- Dull or congested skin
Are chemical peels safe?
Yes, when performed by trained skin professionals and with proper patient screening. Medical-grade peels are stronger than over-the-counter peels and require professional assessment.
Does a chemical peel hurt?
Most patients experience:
- Mild to moderate tingling or burning during application
- Warmth or tightness afterward
Discomfort is temporary and varies depending on peel strength and individual skin sensitivity.
What is the downtime?
Downtime depends on peel depth:
- Superficial peels: Minimal downtime, light flaking (1–3 days)
- Medium peels: Visible peeling, redness (5–7 days)
How many treatments will I need?
Results may be visible after one treatment, but most concerns require a series of 3–6 peels, spaced 2–4 weeks apart, for optimal results.
What should I do before a chemical peel?
You may be advised to:
- Avoid retinoids, exfoliants, and waxing for 5–7 days
- Use prescribed pre-treatment skincare
- Avoid excessive sun exposure
- Disclose all medications and medical conditions
Can all skin tones receive chemical peels?
Yes, but peel selection must be carefully customized, especially for darker skin tones (Fitzpatrick IV–VI) to reduce the risk of post-inflammatory hyperpigmentation (PIH).
When will I see results?
- Brighter skin: within days
- Texture and acne improvement: 1–3 weeks
- Pigmentation and fine lines: progressively over multiple sessions
Contraindications (Who Should NOT Receive a Chemical Peel)
Chemical peels may be contraindicated by medication and require medical clearance (all medication to be disclosed)
Absolute Contraindications
Active skin infections (bacterial, viral, fungal)
Open wounds, cuts, or active cold sores
Known allergy to peel ingredients
Pregnancy or breastfeeding
Recent isotretinoin (Accutane) use within the past 6–12 months
History of poor wound healing or keloid scarring
DiamondTome™ Microdermabrasion Skin Resurfacing FAQs
What does Diamond Tone Microdermabrasion feel like?
The treatment feels like a gentle polishing of the skin combined with light suction. Most clients describe it as comfortable and relaxing, with no pain or discomfort.
Is there any downtime after treatment?
There is little to no downtime. Some clients may experience mild redness immediately after, which usually subsides within a few hours.
How many treatments will I need?
Results can be seen after one session, but for best results a course of treatments is recommended, usually spaced 2–4 weeks apart.
Can I wear makeup after the treatment?
It is recommended to wait at least 24 hours before applying makeup to allow the skin to breathe and recover.
⚠️ Contraindications (When to Avoid or Postpone)
DiamondTome Microdermabrasion is safe for most skin types, however the treatment should not be performed if you have any of the following:
- Active acne or inflamed breakouts
- Open wounds, cuts, or broken skin
- Skin infections (bacterial, viral, or fungal)
- Active cold sores or herpes simplex
- Severe rosacea or eczema in the treatment area
- Sunburn
- Recent chemical peel or laser treatment
- Skin cancer or suspicious lesions
- Use of Roaccutane / Isotretinoin within the past 6–12 months (check with practitioner)
Caution is advised if you are:
- Pregnant
- Retinoids Creams (to be stopped 48hrs pre & post treatment)
- Experiencing extreme skin sensitivity
A full consultation will be carried out prior to treatment to ensure Diamond Tone Microdermabrasion is suitable for your skin.
IMAGE® Oxygen O2 Lift Facial
What makes the Image Oxygen O2 Lift Facial a true red-carpet treatment?
This facial is designed for instant transformation. Oxygen infusion combined with high-performance botanicals delivers a luminous, lifted complexion—perfect for moments when your skin must look flawless on arrival.
How soon will my skin look radiant?
The glow is immediate. Skin appears plump, hydrated, and beautifully illuminated the moment the treatment is complete.
Is there any recovery time?
None. This is a no-downtime luxury facial, allowing you to return to your day—or your event—with confidence.
How long will the results last?
The red carpet glow typically lasts up to one week. Many clients schedule this facial regularly or just before special occasions.
Is this facial suitable for delicate or sensitive skin?
Yes. The Oxygen O2 Lift Facial is exceptionally gentle, making it ideal for all skin types, including sensitive and reactive skin.
Will my skin feel lifted and firm?
Yes. Oxygenation and advanced active ingredients help visibly lift, firm, and refine the appearance of the skin.
Can makeup be applied after the treatment?
Absolutely. Skin is left smooth and hydrated, allowing makeup to glide on effortlessly and photograph beautifully.
How often should this facial be enjoyed?
For optimal radiance and skin vitality, we recommend every 2–4 weeks, or as a signature pre-event ritual.
⚠️ Contraindications (When to Avoid or Postpone)
- Active skin infections, open wounds, or cold sores
- Severe acne flare-ups or inflamed skin
- Recent chemical peels, laser treatments, or microneedling (within 7–14 days)
- Sunburned or extremely irritated skin
- Retinoids Creams (to be stopped 48hrs pre & post treatment)
A full consultation will be carried out prior to treatment to ensure it is suitable for your skin.
IMAGE® Vitamin C Facial FAQs
Who is this facial best for?
Ideal for dry, dull, dehydrated, sensitive, or environmentally damaged skin.
Will I see results after one treatment?
Yes, most clients notice an instant glow and smoother skin after one facial.
Can sensitive skin use Vitamin C?
Yes, IMAGE Vital C is formulated to be gentle and soothing, even for sensitive skin.
How often should I have this facial?
Every 4–6 weeks for best long-term results.
⚠️ Contraindications (When to Avoid or Postpone)
- Active skin infections, open wounds, or cold sores
- Severe acne flare-ups or inflamed skin
- Recent chemical peels, laser treatments, or microneedling (within 7–14 days)
- Known allergy to Vitamin C or citrus ingredients
- Sunburned or extremely irritated skin
A full consultation will be carried out prior to treatment to ensure it is suitable for your skin.
Photorejuvenation FAQs
What should I avoid before an IPL treatment?
It’s recommended to stop using retinol products at least one to two weeks before your session. Additionally, avoid sunbathing for at least 30 days before and after the treatment. Always wear a broad-spectrum sunscreen with at least SPF 30 to protect your skin.
How long does an IPL treatment take?
Each session typically lasts between 30 minutes to 1 hour, depending on the area being treated, making it a quick and convenient procedure.
Is there any downtime after the treatment?
Most people experience minimal downtime. You may notice some redness or mild swelling, but this usually subsides within a few hours to a day.
How many IPL sessions are needed for optimal results?
Typically, a series of 3 to 6 treatments, spaced about 4 weeks apart, yields the best outcomes.
How can I be sure Ellipse is safe and effective?
Ellipse’s safety and effectiveness have been thoroughly documented through clinical trials, and these studies are published in reputable medical journals, ensuring high standards of quality and reliability.
⚠️ Contraindications (When to Avoid or Postpone)
- Pregnancy: IPL treatments are not performed during pregnancy.
- Active Skin Conditions: Including infections, eczema, psoriasis, dermatitis, or open wounds in the treatment area.
- Active Cold Sores or Herpes Simplex: Treatment should be postponed until fully healed.
- Recent Sun Exposure or Tanning: Including sunbeds, fake tan, or significant sun exposure within the last 30 to 60 days.
- Photosensitising Medications: Certain medications that increase sensitivity to light.
- Recent Chemical Peels or Laser Treatments: Treatment should be delayed for at least 2 to 4 weeks.
- History of Keloid Scarring: Increased risk of abnormal scarring.
- Metal Implants in the Treatment Area: IPL should not be used directly over metal.
- Recent Surgery: In the area being treated.
A full consultation and patch test will always be carried out to ensure the treatment is safe and suitable for your skin.
Acne FAQs
What is a medical-grade chemical peel?
A medical-grade chemical peel is a controlled application of chemical exfoliating agents (such as AHA, BHA, TCA, retinoic or combination acids) designed to improve skin texture, tone, acne, pigmentation, and signs of aging by removing damaged outer layers of skin.
What skin concerns can chemical peels treat?
Chemical peels can help improve:
- Acne and acne scars
- Hyperpigmentation and melasma
- Fine lines and wrinkles
- Uneven skin tone and texture
- Sun damage
- Enlarged pores
- Dull or congested skin
Are chemical peels safe?
Yes, when performed by trained medical or licensed skin professionals and with proper patient screening. Medical-grade peels are stronger than over-the-counter peels and require professional assessment.
Does a chemical peel hurt?
Most patients experience:
- Mild to moderate tingling or burning during application
- Warmth or tightness afterward
Discomfort is temporary and varies depending on peel strength and individual skin sensitivity.
What is the downtime?
Downtime depends on peel depth:
- Superficial peels: Minimal downtime, light flaking (1–3 days)
- Medium peels: Visible peeling, redness (5–7 days)
How many treatments will I need?
Results may be visible after one treatment, but most concerns require a series of 3–6 peels, spaced 2–4 weeks apart, for optimal results.
What should I do before a chemical peel?
You may be advised to:
- Avoid retinoids, exfoliants, and waxing for 5–7 days
- Use prescribed pre-treatment skincare
- Avoid excessive sun exposure
- Disclose all medications and medical conditions
Can all skin tones receive chemical peels?
Yes, but peel selection must be carefully customized, especially for darker skin tones (Fitzpatrick IV–VI) to reduce the risk of post-inflammatory hyperpigmentation (PIH).
When will I see results?
- Brighter skin: within days
- Texture and acne improvement: 1–3 weeks
- Pigmentation and fine lines: progressively over multiple sessions
Contraindications (Who Should NOT Receive a Chemical Peel)
Chemical peels may be contraindicated by medication and require medical clearance (all medication to be disclosed)
Absolute Contraindications
Active skin infections (bacterial, viral, fungal)
Open wounds, cuts, or active cold sores
Known allergy to peel ingredients
Pregnancy or breastfeeding
Recent isotretinoin (Accutane) use within the past 6–12 months
History of poor wound healing or keloid scarring
Rosacea FAQs
What is a medical-grade chemical peel?
A medical-grade chemical peel is a controlled application of chemical exfoliating agents (such as AHA, BHA, TCA, retinoic or combination acids) designed to improve skin texture, tone, acne, pigmentation, and signs of aging by removing damaged outer layers of skin.
What skin concerns can chemical peels treat?
Chemical peels can help improve:
- Acne and acne scars
- Hyperpigmentation and melasma
- Fine lines and wrinkles
- Uneven skin tone and texture
- Sun damage
- Enlarged pores
- Dull or congested skin
Are chemical peels safe?
Yes, when performed by trained medical or licensed skin professionals and with proper patient screening. Medical-grade peels are stronger than over-the-counter peels and require professional assessment.
Does a chemical peel hurt?
Most patients experience:
- Mild to moderate tingling or burning during application
- Warmth or tightness afterward
Discomfort is temporary and varies depending on peel strength and individual skin sensitivity.
What is the downtime?
Downtime depends on peel depth:
- Superficial peels: Minimal downtime, light flaking (1–3 days)
- Medium peels: Visible peeling, redness (5–7 days)
How many treatments will I need?
Results may be visible after one treatment, but most concerns require a series of 3–6 peels, spaced 2–4 weeks apart, for optimal results.
What should I do before a chemical peel?
You may be advised to:
- Avoid retinoids, exfoliants, and waxing for 5–7 days
- Use prescribed pre-treatment skincare
- Avoid excessive sun exposure
- Disclose all medications and medical conditions
Can all skin tones receive chemical peels?
Yes, but peel selection must be carefully customized, especially for darker skin tones (Fitzpatrick IV–VI) to reduce the risk of post-inflammatory hyperpigmentation (PIH).
When will I see results?
- Brighter skin: within days
- Texture and acne improvement: 1–3 weeks
- Pigmentation and fine lines: progressively over multiple sessions
Contraindications (Who Should NOT Receive a Chemical Peel)
Chemical peels may be contraindicated by medication and require medical clearance (all medication to be disclosed)
Absolute Contraindications
Active skin infections (bacterial, viral, fungal)
Open wounds, cuts, or active cold sores
Known allergy to peel ingredients
Pregnancy or breastfeeding
Recent isotretinoin (Accutane) use within the past 6–12 months
History of poor wound healing or keloid scarring